No. Once a domain is registered it cannot be cancelled or refunded, because registration is instant and the fee has already been paid to the registry on your behalf. This is how domains work everywhere, not a policy of ours.
So check before you order
Read the spelling carefully, out loud if it helps. Transposed letters and a missing hyphen are the two we see most, and both are unrecoverable.
If you no longer want it
Simply let it expire. Turn off auto-renew in your client area and take no further action – no invoice is raised and the domain lapses at the end of its term. Tell us if you would like us to confirm it is set that way.
Do not just ignore the renewal invoice; that runs you through the overdue process unnecessarily. Turning off auto-renew is the clean way.
If it might be worth something
A domain with real traffic, an established name, or a good short spelling may have value. We can advise on whether it is worth selling rather than dropping. Once it expires and is released, anyone can take it – and if it does have value, someone usually does.
If you want to move it elsewhere
That is a transfer, not a cancellation. Request the transfer code from us and start the transfer at your new registrar, in good time before the renewal date. See Transfer your domain to us for how transfers work in the other direction.
Expiry is not immediate deletion
A domain goes through grace and redemption periods before it is released, and can be recovered during those – at increasing cost. See What happens when a domain expires.
