Our servers block addresses automatically when they behave like an attack. This is not a judgement about you; it is a rule reacting to a pattern.
What triggers a block
- Repeated failed logins to cPanel, webmail, FTP or your site's own admin page
- An email client left configured with an old password, retrying every few minutes
- Automated scanning of the server
The second one is the most common by far, and the most frustrating, because it is often a phone or tablet you had forgotten was configured. It quietly retries a stale password all day until the address is blocked.
How to tell
If the site, webmail and cPanel all stop working for you at once, while the site is fine for everyone else, you are blocked. Confirm by trying on mobile data with wi-fi off – if it works there, it is your address.
Getting unblocked
Open a support ticket from a device that still has access – a phone on mobile data will do – and include your IP address, which you can find by searching for "what is my IP".
Before you ask, find the device with the old password. If you do not, the block will return within the hour. Check every phone, tablet and computer with your mail account on it, and any FTP client with a saved login.
