An expired card is one of the most common reasons a service lapses, and it is entirely avoidable.
Where to change it
Log in to the client area and open the billing section of your account. You can add a new payment method there and set it as the default. Remove the old one once the new one is in place.
If you pay by bank transfer
Nothing is stored, so there is nothing to keep up to date – but do check that whoever makes the payment has the current details from the invoice, and that they quote the invoice number as the reference. Payments without a reference have to be matched by hand.
Card expiry reminders
We send a reminder before a stored card expires. As with everything else, it goes to the contact address on your account – so if that address is wrong, the first you will know is a failed payment.
A failed payment is not the end
If a card payment fails, the invoice simply remains unpaid and the normal reminder process begins. Update the card and pay the invoice from the client area and everything continues as normal.
Security
We never see or store your full card details – they are held by our payment provider. Nobody here will ever ask you for a card number by email or on the phone. If you receive a request like that, it is not from us; see Recognising a phishing email that claims to be from us.
